Refund Policy
Refund & Exchange Policy
🚫 No Refund Policy
At O’Frida, all purchases are final.
We do not offer refunds under any circumstances.
This includes:
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Change of mind after order placement
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Incorrect selections
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Customised products
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Items bought during sale, promotional offers, or with a discount code
🔄 Exchange Policy
Each O’Frida product is handcrafted, so slight variations may occur. Please check the size chart before ordering. For queries, contact us at 📧 orders@ofrida.com or 📞 +91 72178 25420.
We offer exchange only under the following conditions:
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You received the wrong product or incorrect size
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The item has a genuine manufacturing defect
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The product was damaged during transit (must be reported within 48 hours of delivery with photos)
If your purchase meets the above criteria:
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Email us at orders@ofrida.com with your order number, photos, and a description of the issue.
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Once approved, send the product back within 7 days of delivery.
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Customer bears the return courier cost. We will ship the exchanged item once the issue is validated.
⚠️ No exchanges are allowed on:
Customised items
Jewellery or bags
Sale or promo code items
Products returned without approval
📌 Please allow 2–3 weeks for processing.
🛠️ Damaged or Defective Products
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Must be reported within 48 hours of receiving the product
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Email us photos and order details at orders@ofrida.com
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Once reviewed, we’ll repair or replace the item, or provide store credit
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All courier costs for sending the item back are to be borne by the customer
📦 Customisation & Sale Items
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Customised products are not eligible for exchange or refund
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OFR Custom is available for ₹1000 extra per garment (choose “custom” at checkout)
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Email your measurements to orders@ofrida.com
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Customisation is allowed only twice per product
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Sale and promo-code items are final sale
📍 For Any Help
OFR Care
📧 orders@ofrida.com
📞 +91 72178 25420
🕘 Mon–Sat | 9:00 AM – 6:00 PM IST
